Ordered a month ago. Tracking hasn’t changed like others mentioned. All it says was a label was created. When I punch the tracking number into USPS it says that it’s waiting the package from the company meaning they haven’t shipped it out. Kept contacting them and I’ll get the same reply, where I noticed the message didn’t address anything I was asking and all of the replies were similar but different wording. That told me they were automatic replies or copy paste replies. Each e-mail told me to contact my local postal office first. If you haven’t shipped the package then what is contacting my local postal office going to do? Then they addressed external factors such as the weather. So the weather is pushing back my package for a month? Anyways USPS usually updates the tracking information when significant things are delaying a package. That wasn’t the case. Best part was when they started giving me fake updated tracking information about the parcel being cleared and at the airport when the tracking information with USPS still says they haven’t received it... hm. When I called them out on that, that’s when they started acting like now it’s lost in mail and that I have to wait 2 to 3 months for it to resurface to do something about. That an “investigation” was opened. How are you going to investigate a package that was never shipped, beats me. Guess they think their customers were born yesterday. Now that I found these reviews which I wish I have before I ordered, the BS from them is getting even worse. If they are short handed or something is going on with them during the pandemic with their company they need to be honest with their customers. Not take their money and never intend to give them the product. Going to end up being sued for fraudulent sales. There is customer protection laws.