I liked the items I got from this site. Many of their items are very cute and I am very fond of them, but their customer service is absolutely atrocious. Two of my items did not fit and trying to send them back was awful. You have to pay for your own return shipping, no shipping lable is provided. MULTIPLE times I would send messages to them and their reply only loosely related, only answered the first portion of, or even almost entirely missed what I wrote. I felt like they weren't actually reading my replies for the majority of this time, and more than once I had to send the same question or comment multiple times since it was not addressed the first time. It did take me longer than it should have to send my return since I did not have a printer to print off the paper they provide that they require you put inside the package, which is not their fault. After my return did arrive I did not hear from them for two weeks until I contacted them to ask what what going on to be told my items, which I was hoping to exchange for different sizes, were now out of stock. The shipping to receive the items also was EXTREMELY long, though I'm sure my experience was in part effected by Covid.