Spent A LOT of money on two special experiences as a gift and because we needed to reschedule one of the experiences due to family circumstances Drift limits told me I needed to pay a further £203.00 to be able to rebook this. When I challenged this, the manager Lilly said (all via email) that because in their terms and conditions it states I have to use the words ‘cancel’ they are not going to support me with my order and still insisted in me paying the money. She kept saying it is all in the terms and conditions. However, when I spoke to Track Days, they were the ones that advised I sent an email in via their chat service because YOU CANNOT SPEAK TO ANYONE ON THE PHONE and so I simply wrote that we needed to reschedule the drift experience due to a Family circumstance but sadly Lilly was not supportive of this and kept asking for proof I sent an email saying we needed to cancel the experience. When I sent the attachment in that showed we had asked if we could reschedule she said that because I had not used the correct words and I did not follow the terms and conditions she is not going to help me. The correct wording apparently has to be cancel. Although surely reschedule is something that would be perfectly acceptable because we did want to reschedule?? I then spoke to track days, where you can actually speak to someone on the phone, and they were shocked and disappointed that the Drift Limits manager was not going to let this error slide considering I had spent money on two experiences and it was a simple error. So now I have to say to the recipient that I am sorry but I cannot pay for them to now have one of their Christmas gifts because I do not have a magical £203.00 to pay out. This company is greedy. You cannot speak to anyone on a telephone. Emails are met with short and rude responses just constantly covering themselves with their terms and conditions and I am extremely disappointed and saddened by this whole situation. I am even more genuinely upset that the person who this was brought for now has to go without. As someone who owned a business and understands terms and conditions, I did on several occasions support people when they were unaware of how to go about something and would always go above and beyond to help people. Also on a human level where is your moral compass? If you do buy from this company please be very careful and just remember as soon as you make one typo error they will catch you out. Greedy.