Terrible Experience: Drift Limits Proves Loyalty Means Nothing Today I had the unfortunate experience of dealing with Drift Limits and their abysmal customer service (Nikita and Lois) which has left me utterly disappointed and frustrated. As a loyal repeat customer and a driver club member, I expected much more, but Drift Limits showed a complete lack of empathy and understanding. Due to a terrible accident that closed the M25, my son was unable to attend the driving experience that he had eagerly anticipated and had already paid £150 for. It was a birthday present, and the excitement quickly turned into despair. Understandably, we contacted Drift Limits' customer services en route to the experience to advise we would be delayed, hoping for some understanding and assistance in rescheduling the experience. To my astonishment, the response I received was nothing short of inflexible and heartless. Despite explaining the circumstances and that I am. 3rd time repeat customer with Drift Limits, they callously informed me that the rebooking fee would still be £150. It was clear that their only concern was their profit, with no consideration for the exceptional circumstances I was facing. As a loyal customer, I expected Drift Limits to display some level of compassion and understanding. I had previously enjoyed their services and believed that my loyalty would count for something. However, it became apparent that Drift Limits has no regard for customer loyalty or maintaining a positive relationship with their clients. The fact that they were unwilling to accommodate my situation, especially given the nature of the accident and the resulting closure of a major motorway, is simply unacceptable. Their refusal to make any concessions or exceptions left me feeling utterly disregarded and unappreciated as a customer. Drift Limits' lack of empathy and their rigid policy on rebooking fees clearly demonstrate their primary focus on profit rather than customer satisfaction. It is disheartening to realise that even as an academy licence member, my loyalty meant nothing to them. Considering the disappointing treatment I received, I cannot in good conscience recommend Drift Limits to anyone. Their indifference and refusal to accommodate unforeseen circumstances make them an unreliable and unsympathetic provider of driving experiences. Save yourself the disappointment and frustration by seeking out alternative options that prioritise customer satisfaction and value their loyal clientele.