This company does not value customers. This company does not deliver good customer service. This company does not want repeat customers or even cares about their reputation. This is just another greedy company during the cost of living crisis . This is a company that chooses to hide behind the small print. I admit I made a silly mistake at the checkout that cost me £238 more than what I should have paid. I stupidly forgot to redeem a voucher I received as a birthday gift .I contacted their bookings department immediately after paying and I was refused a refund because the terms and conditions does not allow refunds. In the end we have spent £338( plus insurance and media add ons)for the experience at full price and an additional £138 for a voucher we can not return or receive a refund for. This is not a standard refund request where I have changed my mind and want all of my money back .All I asked is that my original booking be cancelled so that I could rebook with my voucher. I can only spend my voucher at Drift Limits and can not get an exchange or refund for this voucher. Any company that can process payments is also able to void a sale and refund a payment. I received a response saying this was not possible and that I was a valued customer.