I recently visited Drift Limits for a supercar driving experience, but unfortunately, my encounter was marred by several concerning issues that significantly detracted from the overall enjoyment. Firstly, the booking process was misleading and seemed geared towards upselling unnecessary upgrades. Initially advised to pay an extra £60 for an automatic car, I later discovered that the chosen experience could accommodate automatic cars without this costly upgrade. This approach feels disingenuous and left me questioning the integrity of their customer advice. Secondly, despite booking and paying for 8 laps per person, we were told we would only receive 4 laps each. This inconsistency and lack of transparency in fulfilling the booking are deeply disappointing. Moreover, the overall organization and management of the event were severely lacking. We booked for a 2:00pm session but ended up waiting for hours due to overbooking issues & only got in a car after 4:30pm. This mismanagement not only caused frustration but also resulted in wasted time and undermined the special occasion we were there to celebrate. Additionally, the condition of the car provided was substandard and unacceptable. The vehicle displayed signs of neglect, including visible moss growth between the mirrors and malfunctioning windscreen wipers. Such poor maintenance reflects poorly on Drift Limits' commitment to customer satisfaction and safety. – Drift Limits have denied these issues to me but I saw them very clearly. To make matters worse, my attempt to address these issues directly with Drift Limits was met with a dismissive response. Their reply was brief, and they did not seem interested in investigating or acknowledging most of the issues raised, instead deflecting by referring to terms and conditions that were not adequately disclosed prior to the experience. In summary, my experience at Drift Limits was marred by misleading practices, poor organization, and a lack of attention to basic service standards. I would caution anyone considering their services to thoroughly evaluate alternatives before committing to Drift Limits. They value money more than customer service. I expect Drift Limits to respond to this review with an explanation for each point how somehow it was the customers fault & explained in the t&c’s I accepted etc, but based on my experience, I cannot recommend trusting their response in the slightest.