Last year I purchased for my son’s birthday a F1000 Single Seater Thrill - 12 Laps session through Track Days. He waited 8 months before booking a session that was run by Drift Limits at Bovington, near Watford. We arrived at 11:15am on 22.08.24 for a 12:30 start. When we booked in we were informed that the briefing would start at 12:45. So late start. We waited patiently until the briefing started listened and made important notes where necessary. We were offered three levels of insurance and purchased the least expensive one at £27. We also purchased the media package at £19. We then boarded the bus after the briefing we waited another 25 mins for a driver/instructor to take us to the location of the track which was at the back of the circuit. The instructor gave us another mini briefing on the F1000. It's important to note that the briefing gave various details that were very important. For example. Drivers were asked to get the car up to 4th gear and leave it there for the duration of the laps. We were also informed that the first 4 laps would be bedding in laps and therefore not at full speed. We were informed that if we spun on the track before the car stalled, we should immediately engage the clutch in order to stop the starter motor from potentially burning out. All of this was understood. The last thing our instructor said was that if, as sometimes happens, any of us were in the wrong gear he would as we passed him give us the thumbs up or down to let us know in which direction we should change gear to ensure we were in the correct gear. He got my son going onto the circuit and then I noticed that, the instructor, instead of jumping in his car and heading out onto the track where he was able to communicate with drivers as he had done with the previous driver, was distracted by one of the mechanics who was looking after the F1 Jordan. During the first lap my son worked his way through the gears to what he thought was 4th gear but feeling that he wasn't in the right gear adjusted. As he was about to start his 2nd lap, he spun. The instructor then raced over to me in his car but was unfortunately not able to get the car started again. He said this was due to the starter motor being broken. He took my son back to the start point and said that he was in the wrong gear which is why he had spun. I pointed out to him that he’d been distracted with the Jordan and was therefore unable to provide the instruction he advised that he would re: being in the correct gear. He then said that he would let the next driver complete his laps and if he was able he would let my son finish his session. The driver completed his laps and then our instructor started wheeling the car back. Then he came back to the bus and informed us that he wouldn't be able to let him finish the session and that we would need to pay for the starter motor. We went back to the office and spoke with the manager, Lilly who informed us that although it wasn't mentioned that drivers would have to pay for the starter motor in the briefing, it was part of the agreement that you sign before driving. She also informed us that the insurance wouldn't be of any use because the insurance didn't kick in for the amount we were being asked to pay, £168. I think these are things that should be covered in the briefing. Most drivers will likely drive and have no issues but if you simply spin the car, easy to do in a single seater, you’ll be liable for replacing it and labour costs to install it. Of course this was hugely disappointing. Not only was he unable to complete more than one lap but the steps we took to give us some security i.e. purchasing insurance was useless. Lilly, the Drift Limits manager had all the answers in the book. She refused to accept responsibility for her instructor becoming distracted and therefore not being able to give a thumbs up or down in case he was in the wrong gear as he said he would. My son is honest and accepted his responsibility in terms of spinning the car but I do believe if the instructor was where he was supposed to be and providing the instruction he advised us he would be giving, it's unlikely he would’ve spun. First time in a single seater and being confused about which gear you might be in is I think understandable. She also refused to review his on car footage to ensure he wasn't driving recklessly. We may well use Track Days again but…. And I hesitate use the word scam to describe our experience but to be honest that's what it felt like. To wait three-quarters of a year for a single-seater experience and then get one lap and then have to pay more money than you did for the experience itself and burn half a day doing it was a really very disappointing experience. I’m old enough to know when games are being played. We will not be using Drift Limits again and I would caution all drivers to read all of the small print before agreeing and signing.