Supervisor became incredibly rude once i declined continuing with the warranty Supervisor Marcus Hill of DriveSmart warranty was incredibly kind when it seemed like I was about to fully sign up for the extended warranty. When i was put on hold for them to confirm my details i did some more research and read into the contract as well as reviews on this site the better business bureau and more and was met with many claims that the business practices were not up to the standards that i personally would like to engage with. When i told Marcus Hill that i did not want to continue with the contract and would like to be un-enrolled he immediately became very irate and said things such as "It sounds to me like you can not afford to pay for repairs because you are worried about a 25 dollar charge" and "Have fun when your car breaks down" before attempting to hang up on me Luckily a very kind confirmations agent named George had stayed on the line and made clear to me that the company would be unenrolling me and refunding any 25 deposit charge that may come through. He also apologized for the way Marcus Hill acted and claimed that the role Marcus Hill assured me he was "Regional Supervisor" was not true that he was just a regular Supervisor and infact did have a higher up, which when i asked to speak to someone who was authorized to remove my enrollment Marcus Hill told me there was no such person. DriveSmart Warranty may in fact be a fully legitimate business but they hire and promote some incredibly rude and hostile and condescending individuals. Just to make it clear i am not a senior citizen who is unfamiliar with how to navigate tech i am 24 years old and was also told that it sounded like i was 37 by Marcus Hill Please do better in handling people who decide not to go with your extended warranty program Thank you!