i bought a refurbished electric scooter in excellent condition it said on website only minor cosmetic damage . it arrived on 25 july with no charger and no bolts to secure handle bars to scooter.the back brake light cover was missing and the light iholder is in 2pieces wedged in.and lcd display corner is grazed and its deep . and rear plastic that covers the wheel bolt is splitabout an inch long .on top of the other minor scratches all around it which i expectedbut not the 1st lot of damage. iphoned customer service who seemed helpful and was told someone would contact me by 11:18 nextday also an email saying 16:59 .no one contactedme so woke up wednesday morn to email saying they "received my return request andonly knew about missing bolts and would be in touch by 11: 19 again nocontact .so called at2pm and was told `technical dep would call warehouse and deal with it`its already been 3 days so why wasnt it done on 1st day i called . it was meant to be a bday present but instead its just sat there useless and still dont know whats going on an this is 4th day its a shame as price was decent and customer service seemed helpful and polite it just seems im being fobbed offas on there websit it says the chargers wont be delivered til jan 2023 think gonna send it back and get refund as getting nowhere and now am fuming it ruined atmosphere of bday not good at all