Absolutely disgusting customer service. Worst experience of on-line selling. Bought a DJI Mavic Air and when delivered was missing a UK 3 pin power lead. Sold as UK stock. Complete lie! I already own. Phantom 4 Pro V2 and that was supplied with a genuine DJI UK power lead, but not from Drones Direct. When I complained and asked for a replacement power cable, was passed from one customer services agent to another. Replacement lead never received. I used the lead from my Phantom but then found that this drone to had several faults. Interference with transmission, compass errors and a faulty controller. Requested a replacement but again spent weeks dealing with different customer services representatives and no replacement. I then decided to complain using their 3 stage system. I ended up (stage 3) sending an email to their Customer Services Director, James Rigg. I was supposed to get a personal response from him, but no. All I got was more customers services managers (how many do they have) replying. Every time I responded I was dealt with a different manager! I was promised a replacement upgrade to the Mavic Air 2 for all my troubles, but had to wait three weeks more while the faulty drone was returned and then tested. So much for abiding by the Distant Selling Regulations. Then, no apology or replacement upgrade, but just a refund. I would suggest that you don’t trust this company, unbelievable poor service, and total lies from their Customer Services Manager, James Rigg. He should be ashamed to deliver such poor service. Totally unprofessional. Dr Colin Capham