Order #DFL10818 Bought a bundle on the black Friday sales - a DJI osmo mobile 3 bundle - hard case and extension grip were missing when the package arrived. I rang once and they said I had to return the whole bundle to then be given a new one with the correct set of items, and that postal slips would be sent to me. After a week or so still no postal slips, I rang again but couldn't get through and a message said they are too busy so to email, which I did, but still not reply. A few days later I got through to someone on the phone, and they told me the advice about sending the items back was incorrect and that they would send me the hard case but she wasn't sure about the extension grip - someone would call/email me about that. It's been a few days now and I am non the wiser. No email confirming anything, no call, no hard case and no grip still. I'm having to chase them down on the phone every other day or so to fix the issue and it's not fixed and i have no hope that it will ever be fixed. Terrible terrible terrible. Don't go there. What do you call it when you pay for something but you don't get it? Fraud/theft - whatever you want to call it - it's truly incredible that this company is allowed to continue operating.