I have a TalkTalk business broadband and phone account. Over the 3+ yrs I have had it I have suffered numerous service outages and lost many thousands of pounds as my business couldn't take customer payments -effectively forcing me to close my business. I strongly DO NOT RECOMMEND that any business that is looking for a reliable internet service uses Talk Talk - the main reason is that their router and technology has serious flaws in the design which will cause outages and major inconvenience for you to fix yourself. The net result is that your business will likely be offline for many many hours and you'll lose a lot of £££. I have worked in telecoms and networks for over 25 yrs and so know exactly what the issue is with their solution - which they refuse to fix / just ignore. DO NOT USE THEM Here's the detail 1. The router gets it's login username and password by downloading it from the TalkTalk network once it is powered on and connected to the phone line and then it can provide internet access for you. What sometimes happens is that this fails - the router "forgets" the username and password and/or is unable to download it. The login name with show "autoconf@talktalkbusiness.net" but it will NOT be providing internet access even though the business router with a single light on the front will show white (internet available). The TalkTalk "fix" is to get YOU as the customer to connect to the router with a laptop or smartphone and manually configure the router login name and password (login name = yourphonenumber@talktalkbusiness.net, the password they need to tell you). The router will then connect and internet will be available. TalkTalk assume that in a business like maybe a small shop you have staff with a laptop or smartphone who are capable of reconfiguring a router. This is ridiculous and no way to treat a business customer. 2) The 2nd issue is that if you go through the manual "fix" they 'll tell you to do and the router reboots / the power goes off then it will then forget the manual login name and password you put in and if their system system is still down then you are back at step 1) again. Net result no internet again. They will refuse to send an engineer as this isn't a fault with the line - and will charge you if you insist one comes out. They offer no solution apart from YOU have to fix they sh1t system for them. I have experienced this 4 or 5 times now in the last 3 years and they have sent me at least 3 different routers. One of them came with another customers phone number programmed as the login name so every time the router rebooted the internet went down and I had to manually fix it again - which requires you to be physically at the router of course. Overall their solution is AWFUL. This NEVER happens with other routers - routers simply do not "forget" their config nor should the provider expect YOU as the customer to fix the issue with their solution. When did you last have to configure the router to login to the providers network ? You don't right - you just plug it in and it works. This is a serious FLAWED solution NOT FIT FOR PURPOSE. My business has literally lost thousands and thousands of pounds due to this garbage solution and they don't care - they've known about it for years and have done nothing - it is still the same. The last time it happened was last week - they have now offered me £10 compensation - I told them where to stick it. This is their email to me "I understand you have raised a concern with us due to a technical issue you experienced. To be specific, it was an authentication error with your router. I am very sorry this issue happened but unfortunately it is part of the process. Usually, a router may lose the authentication for whatever reason it and may require to be manually authenticated instead of it being automatic. Judging by your connectivity logs, I can see you are authenticated, and the router is in sync, meaning your broadband should be working. If it isn't, please let me know so I may investigate this further. I am under the impression you are requesting to be compensated for the downtime you suffered as your business experienced a loss of earnings. I am sorry to say we cannot offer you a means of compensation under this basis as TalkTalk Business simply are not reliable for loss of business/ earnings. I am however, able to offer a £10 credit as a gesture of goodwill and can have this added to your account immediately should you choose to accept. " They say "unfortunately it is part of the process" that you have no internet and you need to fix it yourself and 1 week after this happened they are checking if my business is still without internet ! Awful awful awful - please do not waste your time with TalkTalk as you will putting your business at risk if you need reliable internet.