I paid a deposit to hire a car for my driving test on the 1st September 2021 but no car was booked and I failed my driving test. I was told the refund will be sent to my account on 2nd September 2021 but untill 5th September 2021 no refund. When I called to follow up I was told the person I was dealing with is off. I payed for a service provider I expect my issues to be treated by the company and not rely on individuals. The service isn't great and stuff gave me confused information. They aren't responsive I had to follow up on each step before the exam to end up not having the car to take the test.