I ordered two identical items in September. Four weeks later one arrived. After 20 emails the company still refused to send the other item or refund my money and only replied with stock emails most of which started with "Thank you for reaching out..." Even when written by a human they always ended with "I have referred this to higher department". The one item I did receive was in a badly damaged box that I couldn't give as a gift. Dreadful company, and compared to the (cheaper!) replacement I bought elsewhere, the item from Dudesgadget was very poor quality.