Contacted live chat and spoke to Heidi, the customer service manager. Asked about a pole that would support a bluebird house that I was about to purchase. After talking to Heidi the expensive pole was purchased. Upon delivery it was clear that it was incompatible. Called Duncraft and talked to Jeff after pole was delivered and obviously not compatible with the bird house. He said he would have to forward to Heidi to check to see what was discussed. I was then told by Jeff that all bird houses would have to be modified to accommodate the pole by drilling holes into the bird house. This modification was NEVER mentioned as I would have not made the purchase. When I asked about returning the expensive heavy duty pole due to their failure to disclose how the bird house would have to be modified I was told, sure you can return it at your expense. I am a long term customer and due to this experience and lack of disclosure I will NEVER purchase anything from this company in the future. Customer satisfaction is NOT one of their guiding principles and lack of guidance to customer requests when specifically asked about installation and I trusted their expertise is more than disappointing. Zero stars for this company. Now I get to pay for a return that never should have been suggested or sold to me to meet my needs. Why can’t you rate customer service? 1 POOR! Will not allow you to select an option. Sad that a family run business doesn’t value their loyal customers.