The amount of people I have seen complaint in this store or walk out as left unattended. I shop here for a lot of my Clients, but I am going to rethink that after the last three visits to this store. The latest was when I was returning some items ( but could not locate my emailed receipt on my phone) but it would be in their system - however the Manager implied I was confused and it couldn't have been their store in Milton Keynes and then said having checked the items - that I had not even bought them together?!! Baffled and upset at the abruptness I left the store will all the items. I found my emailed receipt once back in office and I had bought from Milton Keynes as I always did and had bought them all together - Not sure what all that was about?! The time before this - I was accused of taking the promotional charity trolley from the shop counter - and it was swiftly taken off me!! - I was mortified to see it plastered in charity cardboard on the side - as I had only taken the first trolley from the trolley storage outside the shop prior to shopping - like anyone would. I have waited in line for one person on the tills for 20 minutes and seen people leave, and then eventually had to leave myself as the queue not getting shorter - why it takes over 10 minutes to assist one person and not call for another member of staff to bring the queue down is not Customer service as not everyone has more than an hour to shop and wait for service at Dunelms.