VERY poor service & poor quality! I purchased a pair of black suede pull on boots for £120. The shoes were only worn a handful of times in the 4 week period I owned them. They were kept underneath my desk at work and they were never worn outside. About 4 weeks after purchase, I noticed two large tears on the back of the boot, where they are pulled over the ankle. I returned them to the store. The store manager explain that she would need to send them to customer control but assured me on multiple occasions that I would receive a full refund. Quality control returned the boots a week later claiming they have been caught on something, which just simply isn't the case. The striations and direction of the tears on the shoe clearly demonstrate that the damage is the result of the shoe being pulled over the foot. This is the only way to put the shoes on, hence they are not fit for purpose and of unsatisfactory quality. Even worse, the Canary Wharf store manager was exceptionally rude and denied promising me a refund in the first instance! I have called Dune Customer Services on several occasions but they are refusing to refund me £120 for a pair of shoes that are obviously poor quality and something I would expect of a £20 pair of shoes. Super disappointed and despite being a loyal customer, I won't be purchasing from Dune ever again.