On searching a style of boots via google I was inadevertently diverted to the page for the wide fit boots which you would only know if you were looking for ‘WF’ in the item description. The WF boots arrived which I only realised when they caused me considerable discomfort within 1 hour of wearing them. Clearly labelling them on the item’s page as WIDE FIT as opposed to WF would prevent mistakes. Dune refused to acknowledge any responsibility and when I asked to speak to a Manager, was called back by the next to useless ‘Robyn’ apparently in the customer experience team who was not a manager (further evidenced by some other reviews here) and cared as little about resolving the situation as the person via the online chat option. Appalling customer experience, very disappointed and will never be shopping with Dune London again.