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J Stretton
Exactly the same as previous complaint. I ordered four wardrobes end of December 2020 for delivery end of January and paid in full and received confirmation of both order and delivery date. I heard nothing until 29th January when I was first told goods were on the way, then that they were no longer using that supplier and they would refund me. I rand the telephone number of the depot to see what the confusion was and despite it still being in publisied opening hours it kept being put down before l could speak. I didn't receive the wardrobes nor to date my refund. I complained and got a generic email saying they would answer me within 72 hours, they didn't. I received another generic email saying hopefully my complaint had righted itself. When l said it hadn't l received another generic response putting me back to the start of the system with yet another generic email saying 72 hours wait. Why a cept the order and more importantly my money when they knew they couldn't meet the order? Why keep my money? Please beware before using this disgraceful store.
3 years ago
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Dunlem Mill has a 1.9 average rating from 50 reviews

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