My customer service experience was appalling. The care label on our curtains was apparently incorrect which led the dry cleaner to properly mess up with our curtains. The dry cleaner denies any sort of responsibility while dunelm says they were aware of the issue but cannot do anything about it but offer me a meagre £15 voucher... I had to buy some other curtains but l am way out of pocket as l had to pay £60 for them. The matter was never escalated to a manager as l requested, it took more than two months to solve the issue with loads of back and forth emails and various locutors. Absolutely appalling. I will not buy from them again just because of the more than poor customer service.