Dunelm do not actually deserve any stars! Appalling company to deal with who could not care less about their customers. I purchased a bed base on the 30th June and was informed it would arrive by the 30th July. I repeatedly checked my tracking updates and the bed base was on track to be delivered by the 30th July. Mid morning on the day of the delivery, after I have had my old bed base removed to make room for the new one, I receive an email.... No phone call or text message but an email, who checks their emails every 5 minutes? So clearly no urgency from Dunelm to inform me that the bed base they had sold me a month earlier would not be arriving because it was out of stock!!! I am a wheelchair user who has been left with a mattress on the floor which due to my disability cannot possibly use so have now been forced to sleep on my sofa. Dunelm informed me they would issue a refund, how good of them to return my own money, but that it would take up to five days to process. So the money they had already held on to for a month on the pretence that they were in possession of the bed base I purchased was now going to take another 5 days to return to me. When I emailed the Cheif Executive of Dunelm to express my disgust and explain my situation with regard to my disability and not bed to sleep on I was offered a 20% discount. However, to obtain the discount Dunelm required me to purchase another bed base from them, wait another month for delivery (if your lucky enough for it to turn up) and then after it was delivery they would give me a discount! After explaining to the uneducated imbecile that made this offer that my disability did not allow me to sleep on a promise of a discount I politely refused their pathetic offer, an offer that I doubt very much would have ever materialised and if it did I am expected to sleep on my sofa until it does!! Dunelm were not at all concerned that they had caused me to be left without a bed to sleep in! Thankfully a local furniture company, after hearing about my situation, immediately pulled out all the stops and arranged for a temporary bed to be delivered to me the next day until they can get me the bed base I want.... Now that is customer service! Dunelm will never see a penny of my money again and I will advise anyone to do the same.