I placed an order with Dunnes online. They left me short one item which was part of a set. I was told to return items with DPD or bring them to a store for a refund, that it was safe to do so during level 5 lockdown. I sent them back with DPD. After Items were returned, they ignored my many email requests for my refund. Dunnes only answered me weeks later when I raised a dispute via PayPal. Dunnes asked me to close the dispute so they could refund me. Paypal advised not, as I would lose my protection. Basically, Dunnes mucked up my order and ignored several emails until I took it a step further and they had no choice. No apology and Paypal gave me the refund in my favor. I see this kind of thing happens a lot with Dunnes. Customer service there is ridiculous. Jawdropping tbh.