Had a bad experience in Dunnes Stores Swords when attempting to return rugs. They were quite heavy and I had lifted them up to the register (all one now- no separate desk to return) I had lost my receipt with all the mass of xmas shopping completed but had bought the items on a dunnes gift card from work. They would not return to the gift card, could not give me a voucher. I needed to walk around the store with my rugs and pick at the same value or above there and then, or just bring my rugs home. As I did not need or wish to waste €70 just like that, I asked could I buy wine to the value. The answer was a flat no. Even though it does not say on the receipt you cannot return for food or wine value-"that it the rule" according to management. Would like to know who devises these very uncooperative and unfriendly rules that deliberately forces someone to carry two heavy rugs around the store desperately searching for €70 worth of unneeded expenditure during covid? Have they no sense of priority here!