Worst online shopping experience ever. Their click and collect shopping is absolute rubbish. You can't pay with gift card even though they know the balance left on it without having your credit or debit card first charged for the full amount of the order. Customer support tells lies, says this is outlined in the FAQs but it isn't. The FAQs also fail to mention that €5 off €25 vouchers are not honoured for click and collect. According to Dunnes customer support this omission makes it obvious they are not honoured, but this is mentioned absolutely nowhere on the site or FAQs. Customer support also very unhelpful and negative, escalating customer frustration with negative or smart comments and lies rather than trying to appease. I have lost two hours trying to put in an order and pay for it now. I will be taking my business way from Dunnes stores once my gift cards are used up, even though I had been a happy shop customer for many years until now.
1 year ago
Dunnes Stores has a
2.0
average rating
from
57
reviews
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