NO STAR AT ALL! worst customer service, I followed instruction to return a home item by using An post which was paid for then all turned into drama started : 1st customer care agent emailed asking tracking number which provided 2nd customer service telling me online cant find the item , although I tracked myself and confirmed delivery. 3rd customer service asking me to ask Anpost of where they delivered !!!! I called Anpost and sent me formal confirmation and name of person who signed for it which I forwarded to them 4th customer service upon my follow up promised she'll contact today or reply by email but she never did AWFUL customer service Ever, Avoid at al cost Not worth the hassale!