Online delivery service used to be brilliant but is awful now. Items missing from delivery every week, this week my husband noticed there was loads of items missing including large items like trays of fizzy drinks, he asked the delivery guy was any more shopping in the van and the driver said no. My husband asked to get in the van to check and saw that the delivery guy had loads of our stuff in the van in another crate and wasn’t going to give it to my husband even though the shopping had my name on it, because another sticker was a different number to my delivery. He eventually gave my husband the shopping after my husband insisting and clearly pointing it out and showing him the mistake. I’m not sure was the driver thinking of keeping the shopping for himself or was this a genuine mistake. Maybe he did think it was for the next house but I’m not sure. So we would have had much more shopping missing if my husband hadn’t got in the van to check. Emailed customer service, who said sorry we’ll pass this on. Got a refund for 3 items missing but no follow up on what’s been happening. Giving up on using the online shopping now, even though it was so handy when I work long hours. Now I spend time emailing them all the time trying to get my money back and last week they only refunded me for 3 out of 4 items and I had to email again asking for the other amount despite listing out items and prices and the total. One thing I’d advise is check your shopping against your receipt every week as it’s often the case you’ll be missing items.