Reading the reviews posted, alarm bells should have rang but we proceeded with an enquiry for new windows, creation of bay windows and conservatory with Dunraven. Arranged for a sales rep to visit. Turned up on day as promised but an hour late. Then proceeded to measure the windows from looking at each window and guessing the measurements. Was not interested and left in less than 15 mins. Made us feel uncomfortable in own home. Dunraven persuaded us to rebook. A manager came out this time and all good, measured up and promised us that he personally would oversee the work. A surveyor then arrived a month later to survey the job, said job was not a problem, discussed how bays would be done and went away - all good. We then get a call more than a month after that visit to say they could not proceed as they could not do the bays due to builders despite them reassuring us that they had own in-house builders which is why we chose them. A total waste of our time and effort, 3 months delay. I would not recommend this company to anyone!!