My recent experience with DuoBoots' return process was disappointing. Despite encountering sizing and style issues with three pairs of boots, the return process was far from smooth. The boots arrived in two separate packages, but only one return label was provided, leading to unexpected postage costs for one parcel. Despite my attempts to seek reimbursement, DuoBoots declined, citing the charge was not credited to their account. This lack of accountability and unwillingness to address customer concerns left me disillusioned. I caution potential buyers to be wary of DuoBoots' return policies and customer service. While their footwear may be stylish, their handling of returns falls short, tarnishing their reputation. In summary, my experience highlights the need for improvement in DuoBoots' customer service and return procedures.