Customer service is appalling. I spend £70-£85 each month on dog food. I placed an order of 5 boxes and only 3 were delivered on Friday. I rang them up yesterday to discuss this and was told that 4 boxes were delivered (still missing one). I said that I only had 3 boxes and they disagreed with me. Saying that there is photograph of 4 being placed on the door step I asked to see the evidence of this and they said they would send it but still haven’t received it. Clearly there is no proof! I said that my mum and step dad were both home when the delivery arrived and the delivery man didn’t ring the doorbell or knock on the door, my mum only noticed as he was driving away that there must be something at the door. They told me ‘James is one of our most experienced and trustworthy delivery drivers and that he rang the doorbell and knocked on the door before putting it on the floor because of no answer as common practice’ How she knew he knocked and rang the doorbell is beyond me as she said this as I phoned them up first time, so very unlikely he was stood next to her to answer what he did or didn’t do. Also, I know for a fact he didn’t ring the doorbell or knock. I was 2 boxes down, they have sent out one box of a completely different meat but I am still left one box down. The two women I spoke to were incredibly rude and unhelpful. The bone content is also extremely high, I feed half of a complete feed and half of a meat only feed to balance it out. But I am so disappointed with the lack of help and just being plainly rude to me on the phone. I know only 3 boxes were delivered as that is all we have and I know he never knocked on the door. I haven’t been sent any photographic evidence as they told me they would. Which clearly shows that she was lying. Why they can’t help either by refunding or just sending out what I ordered is beyond me!