Appalling experience - never again Misleading delivery timescales and extremely disappointing customer service. The option of next day delivery is a scam. They do not fulfil it despite charging the customer for it. When contacting customer services to enquire about my purchases, they were unable to tell me when I would receive them. If the parcel is missing in transit or the courier returns it because the package is damaged during transport (as it happened with my most recent experience last week), you are left without your purchases and without your money, for an unlimited period of time. Their argument is that they need to wait until they receive the parcel back - which you never received- in order to process your refund. Unacceptable retail behaviour and possibly against trading standards.