Beware of purchasing as aftercare is 0
DUSKs after care get a bad rap and I can now confirm that this is justified!
I purchased 2 Soho sofas from DUSK one 2 seater and a 3 seater sofa bed. After 2 weeks of usage I noticed that the 3 seater had some quite obvious material rippling on the front body of the sofa. On further inspection you can see that the material is lax and has not been pulled tight enough. There is no rippling on the right side or on the 2 seater. This is clearly poor workmanship on this one sofa. I have looked at countless pictures of the sofa online and can not see this rippling on anyone else’s sofa.
I emailed DUSK with photos, nearly a week later I get a response. The response was it is not a fault and it is personal preference???? What does that even mean? This is not personal preference this is clearly a fault. They go on to say if it had not been used they would refund or swop but because it’s used they won’t. This fault became apparent from usage of it has looked like that on delivery I would have returned and asked for a replacement.
Please be wary of purchasing from them because they wipe their hands of you once sold. I am one of many people on here who have had issues after the sale and not got support. I will most definitely be taking this further as I am 100% confident this is a poor workmanship error and not “personal preference”
1 year ago
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