Do not waste your hard earned money on this company. Every interaction with them from start to finish has been an absolute nightmare. The customer service (if you can even call it that) is completely incompetent and you are either responded to with automated responses or not responded to at all. There is a number that no one picks up, however they seem to have time to post regularly on Instagram and reply solely to positive reviews and ignore the bad ones which to me seems to be the ones you should be paying attention to. I ordered a bed in January of this year…it’s now May and unfortunately, I’m still waiting for items. Order originally was wrong, I was sent two bed bases and no headboard, after multiple ignored emails and only after I threatened legal action, I was then told the headboard would be delivered and at the same time the extra bed base would be collected. They came and delivered the headboard and they wouldn’t collect the bed base as Dusk hadn’t scheduled a pick up so I had boxes on boxes taking up space in my bedroom which meant I couldn’t set up the bed anyway. The bed base was eventually collected at which point it had been 2 months since my original order and all items were simply gathering dust. I was then told someone would give me a call to discuss my experience…surprise surprise, the call never came. I was offered a goodwill gesture in which I asked for a set of pillowcases, fitted sheet and duvet cover. This was delivered, however to my dismay, when opening the package, there was only a duvet cover and fitted sheet…no pillowcases and zero explanation. I had to write yet ANOTHER email in which they said the pillowcases were out of stock, it’s beyond me that this wasn’t communicated to me prior to agreeing to send me those items. I was told they would be dispatched to me at the end of March. Shock and horror, it’s May and I’ve received nothing and complete radio silence to my emails since. I have worked in the service and legal industries for most of my life and I have never ever experienced such abominable service. It’s an absolute disgrace. Having looked at reviews online I can see sadly it seems to be a common thread. The fact that they have now “turned off” their comments on Instagram says it all really….The success of a business like this is measured through the experiences and feedback of the customer and it’s clear they are failing miserably where that’s concerned These excuses about having issues with a new “warehouse management system” doesn’t stop them from sending at least 2 emails a day promoting current sales and discounts…if you don’t have the infrastructure to deal with active orders and keep up with demands, why are you trying to encourage more customers to buy? Complete sham.