I ordered a bed on 28 April and 10 days later, I had not received the anticipated "your order has been dispatched" email. I emailed Dusk and received an auto-generated response that it was actually 10 "working" days - this should've been stated on the initial email to avoid confusion. By this point, I was worried about my order as I had seen several reviews declaring hugely delayed orders, a lack of communication from DUSK, or people receiving the wrong item(s). Therefore, I emailed DUSK asking for some assurance my order would arrived and asked for an estimated arrival date. They claim to send a response in 24 hours, but I did not receive one. That being said, by what feels like a miracle and tremendous luck, I did receive my dispatch email within 10 working days, and received my order a couple of days later without any issues. I love the product. However, I don't think I will be ordering from DUSK again. Whilst I was one of the lucky people who did not have to wait a long time for their order, the increasing number of poor reviews worried me, and DUSK were not able to provide assurance as I did not receive any communication from them, apart from an auto-generated one, despite trying to speak to someone within the team. I hope to see more positive reviews in the future. The quality of my item is great, as was the price, but the customer service (or lack of) really lets DUSK down.