There is no customer service. Nobody responds just a computer generated standard email. I have tried calling twice on a number that wasn’t given on their website but it’s clearly their main number. The first call lasted 40 minutes and then I was cut off. I never got to speak to anybody. I’ve just tried to call again because I have people coming to stay this weekend And it’s now getting urgent. I had to cut off after 40 minutes again. Nobody picked up the phone. As for these occasional five star reviews. They don’t sound genuine. The one star reviews, however, do.