I am extremely dissatisfied with the company DUSK. I placed an order over 7 days ago, paid in advance, and have yet to receive any response or update on the status of my order. It is unacceptable for a company to treat its customers in this manner, completely ignoring any attempts at communication. I am publicly requesting the cancellation of my order and an immediate refund of the amount paid. It is regrettable that I have to resort to a public complaint to try to resolve this situation, but DUSK's lack of communication has left me with no other choice. I advise anyone considering purchasing from DUSK to reconsider. A company that does not respect its customers and fails to respond to support requests does not deserve trust. DUSK, I await an urgent response and the return of my money. Sincerely, Ricardo