I am copying my review from TP to here so it's across all sites: Avoid - less than impressed. After waiting '10 days' for dispatch confirmation as per their email I had received nothing so contacted customer support for an update. I received a worrying auto-responder email saying the company was facing operational/logistical issues, looking at other Trustpilot reviews about significant delays and order problems I decided to request to cancel my order and raised a chargeback with my bank ASAP. I was contacted by customer support eventually to say that 10 working days had not passed which didn't make any sense as 10 days/10 working days had passed by this point. I requested to proceed with my cancellation anyway due to lack of trust based on the emails received and reviews online, it's hard to imagine any future issue would be resolved if this is the starting point. Eventually I was assured this would be processed within 72 hrs and I'd receive confirmation of the refund being made to my original payment method. Since receiving that email I've been emailed by Dusk and the delivery company attempting to schedule my delivery for tomorrow. I've contacted the delivery company and Dusk again with no reply, their customer service level is appalling and a 5 working day response time is less than adequate when there are clearly so many issues at the moment. I will be proceeding with my chargeback if the funds are not confirmed returned in the next 24 hours. I would not recommend to anyone and hope to receive my money back ASAP to order a sofa elsewhere.