Do not order from this company. I am extremely disappointed in the service from Dusk.
I ordered a couch that was showing as 'In Stock' on the Dusk website, and was set to be delivered June 12th. I hadn't received any update on the order, so I had to hunt down their customer service number, which cannot be found anywhere online (I ended up finding it - it's +44 113 519 0311 for anyone that needs it). I spoke with someone named Debbie on June 18th who said she 'guaranteed' my couch would be delivered by the week of June 24th, and that the delivery partner company would be in touch within the next couple of days with a dispatch update.
When I didn't receive the dispatch update after a few days, I called the customer service line again where I waited 30 minutes to speak to someone named Emma. Emma then confirmed she saw the couch was moving through their warehouse, and she was confident I would receive my couch the week of June 24th.
On June 25th - I received an email saying my couch would not be delivered until September....
I have been lied to multiple times, and frankly feel scammed by this company. This was a time sensitive order as I have family coming to stay with me for my wedding, and were supposed to sleep on this pull out sofa.
I now have called their customer service line multiple times, waiting 45 minutes for the line to disconnect. They make it impossible to cancel your order on the website, and they don't respond to emails or answer calls.
This company should be investigated for poor business practice and consumer issues. Do not order - spend your money on a trusted furniture company like West Elm, etc.
9 months ago
Dusk.com has a
1.1
average rating
from
384
reviews
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