## Ordered a Sofa from Dusk? Prepare for a Frustration Marathon! (Order #) Thinking of buying furniture from Dusk? **Think again!** My experience with their customer service has been an absolute nightmare. **Here's why I'll never order from Dusk again:** * **Ordered a two-seater sofa on June 4th, specifically requesting it before 2pm.** Explained I work afternoons and live in a new apartment building with no one to receive deliveries after hours. * **Fast forward 10 days (supposed delivery window):** Crickets. Emails to Dusk went unanswered, and my comments on Trustpilot explaining the situation were ignored. * **Finally, after relentless attempts, I get a call from Dusk:** Apologies galore, but no concrete solutions offered. They blamed "warehouse system issues" which did little to ease my mounting frustration. * **Delivery nightmare begins:** The sofa was finally shipped through BJS, a carrier company. Despite requesting a pre-2pm delivery slot with BJS (both through WhatsApp and a phone call), the sofa arrived **after I left for work!** The driver simply told me to contact Dusk to reschedule. * **The communication abyss:** Since then, it's been a never-ending cycle of trying to reach Dusk. Phone calls go unanswered, emails get generic replies, and website messages disappear into the void. * **The audacity of additional charges!** On June 24th, I received another call (surprise!). This time, they informed me that any rescheduled delivery would incur **additional charges!** Absolutely outrageous considering I made every effort to communicate my availability and restrictions. **It's June 27th, and I'm still sofa-less!** This whole ordeal has been a monumental source of stress. Dusk's complete lack of communication, missed deliveries, and the potential for extra charges due to their failings are simply unacceptable. **Save yourself the headache and avoid Dusk!** There are plenty of other furniture companies that value their customers and prioritize communication and timely deliveries. #duskisatrull #worstserviceever #customerservicefail