Order number: S21801787 We ordered two sofas from Dusk at the end of May. Estimated delivery for both sofas was early July. Since we placed an order there was no communication from dusk on the progress of our order. We sent numerous enquires to the email address provided on the website and received automated replies that dusk will only be able to provide updates past estimated delivery date. We then received an email stating that there’s a delay and our new estimated delivery date for one of the sofas is now August 2024. There was no mention of the second sofa. We enquired about it over the email and there was no response. After numerous attempts to obtain a phone number (don’t think it should be that hard to get a customer service number..) we’ve been told over the phone that the email was sent to us by mistake and the order is ready to be shipped. We’ve been in multiple conversations with the customer service over the past 5 days and all we’ve been told that they are ready to ship our order, it was marked as urgent and it will be delivered to us asap. It’s almost mid-July and we are still waiting for our sofas. As it stands customer service is not providing us with the accurate information. They don’t provide us any contact information of the warehouse and we are in the dark about what is happening to the sofas that we paid for. One of the customer support representatives kept talking about some mystery department that is dealing with “situations like this” who is supposed to contact us this week. We recently moved into a new flat and we specifically ordered sofas well in advance of our move-in date. It’s been over 30 days since we placed our order and we have zero understanding about what is happening with the sofas we ordered. At this point it feels like a scam. Also, they have fake reviews on their website with exactly the same photos being used for multiple reviews but with different names.