Your colleagues informed me that two of the 3 products I purchased are currently in stock and the other product(Hampshire Loveseat-Beige) will be in stock between September 3-7. While I was in the purchasing phase and the confirmation e-mail sent to me showed 28July-1 August. I contacted your team. They said that this team is currently investigating the possibility of shipping the in-stock items separately. I still have not received a response.therefore i cancelled my order.Failure to deliver within a reasonable time and after the agreed deadline is a breach under the Consumer Rights Act 2015.
E-mails are not answered, cannot be reached by phone.
I canceled my order. I was told that carriers and credits team will contact you within 72 hours. No one contacted me. Please refund me my money.
My order number is S21874088.
9 months ago
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