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Julia
The customer service is awful ! I have placed an order back in April and since then only been lied to by the company. When placing the order the estimated delivery date was 1st week of June then I had an email to say there's a delay and should expect the bed to be delivered week commencing the 24th of June which was not too much of an issue as these things happen however when contacting customer services I have been told I should receive an email from the delivery company by 29th of June.... yet again nothing. I have contacted the same customer service assistant and she has said my order has been placed on 'priority dispatch' and I should have an email with delivery information within 48h and again NOTHING. I have contacted the customer service again to see where is my bed and how long should I wait to which I was told to be patient or alternatively I can get a refund? So unprofessional from the company and the customer service agent. My order number is S21716138.
9 months ago
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Dusk.com has a 1.1 average rating from 384 reviews
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