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Solange S
Shocking experience, I am so frustrated and disappointed by the service I have received so far. My order arrived late and incomplete, then I managed to get hold of someone on their customer service (which is so hard) , they sent a replacement order which had some issues and never arrived. I had to contact them 3 times to get a reply, and have them notice that they actually had my product back in their warehouse. Since then I have had no reply about when they are sending my things. It is so frustrating and unethical to sell products and manage things like this. I ordered this almost a month ago and DUSK team doesn’t even seem to be aware that they need to deliver what I paid for! HOW CAN A COMPANY TAKE YOUR MONEY AND THEN NOT MAKE SURE THEY GIVE YOU WHAT YOU PAID FOR? Shocking! I was so excited about my purchase :(, it is such a shame since their products seem good quality, but they have such an issue with their logistics and customer service that I regret so much for giving them my money. DO NOT BUY WITH DUSK unless you want a nightmare.
9 months ago
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Dusk.com has a 1.1 average rating from 384 reviews
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