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Sumeyra
Extremely Disappointing Experience I recently had the worst experience ever while purchasing a dining table. I am utterly disappointed with the quality issues and the lack of prompt customer service. It has been a long and frustrating journey, and I feel compelled to share my experience. I initially purchased a dining table in March, hoping to have a beautiful addition to my home. However, when the table was delivered, it had noticeable quality issues. The disappointment was immense, but I decided to give the company a chance and requested a replacement. Unfortunately, my hopes for a better experience were shattered when the replacement table arrived. Not only did it have the same quality issues, but it also had missing screws, making it impossible to assemble. This was an unacceptable level of negligence on the part of the company. What added to my frustration was the incredibly slow customer service. Throughout this ordeal, their response time was painfully slow, leaving me feeling unheard and neglected. It is disheartening to have to constantly follow up and still not receive a satisfactory resolution. To make matters worse, it is now July, and I am still without a functional dining table. The fact that I made the purchase in March and have not received a table after all these months is beyond comprehension. This level of delay and lack of accountability is simply unacceptable. I am deeply disappointed with this entire experience. The quality issues, the missing screws, the slow customer service, and the extensive delay have left me feeling frustrated and let down. As a customer, I expected better, and I believe others should be aware of this subpar service. I sincerely hope that the company takes immediate action to rectify this situation and provide a satisfactory solution. No customer should have to endure such a prolonged and unsatisfactory experience.
9 months ago
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Dusk.com has a 1.1 average rating from 384 reviews
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