Ordered our bed and mattress back in July and we were given a delivery date around 10 days later by their two man delivery company, BJS. The night before we were due to receive the item, we dismantled the bed and disposed of it (it was broken and mattress was worn, hence the order). We were then met with an email later that evening to say that the delivery would not be taking place and was on hold pending instruction from dusk and they would be in touch to re-organise the delivery. As a result, we have been sleeping on the living room FLOOR ever since and I am 22 weeks pregnant! After multiple emails and automated responses, we were finally replied to with information that the bed was actually no longer in stock! They have offered to cancel our order for us and we can purchase a new bed with a good will gesture of £80 (which doesn't seem sufficient for a month of sleeping on the floor pregnant with severe back pain!). They do not seem to care one bit. Dusk told us the mattress was with the delivery company and would be delivered but they would need the delivery company to 'return' the original bed frame before they could process the refund (but the bed is supposedly not in stock?!?!?). Turns out they have now refunded the bed AND THE MATTRESS - which was supposed to be being delivered as a matter of urgency! They have told us to re-order the mattress which is now apparently not in stock until the END OF SEPTEMBER! This is absolutely appalling service and treatment to a loyal customer who is also pregnant and suffering due to their inability to process an order seamlessly. DO NOT BUY FROM HERE!!