Faulty product, terrible customer service when trying to rectify a mistake and poor compensation offered. I would avoid this company completely. I placed an order of £570 for two beds. On arrival, one had been incorrectly manufactured and required a side panel to be replaced in order to fit together. I was assured this would be replaced within 48hrs on the phone. Numerous phone calls and emails later over the following month, I was constantly told the piece would be urgently dispatched from Dusk’s warehouse within 24-48hrs, and each time after a week I called back and someone else would tell me they didn’t know why this hadn’t occurred yet. I rent a room to a friend, who was sleeping on a mattress on the floor for this time, and I had to take another day off work to receive the delivery and put the bed together. Explaining this situation to Dusk once it was finally resolved, they offered me a 20% store credit discount, and refused to offer me any actual cash back despite their mistake costing me financially. Over the month I was waiting for the bed, they offered all customers a 15% side-wide discount on multiple occassions, and a 20% discount twice. So essentially not prepared to compensated me at all for their error, beyond what they offer every new customer.