Absolutely the worst shopping experience I’ve ever had. I ordered a mattress and bed frame from Dusk in mid-October with the promise of a 3-7 day dispatch window. After seven days with zero updates, I reached out only to be told my order had been delayed until January next year due to warehouse issues. January! Not only did Dusk fail to communicate this, but when I asked for a refund, I was promised a confirmation within 72 hours. Surprise, surprise—no response. Nearly a week went by without a word, and it took multiple emails just to get someone to respond. Against my better judgment, I decided to give them another chance and ordered a different bed frame. Incredibly, the same pattern of incompetence played out again. My emails went ignored, and I spent over an hour on hold just to reach customer service. The representative I finally spoke to was polite and helped process my refund (which I’d previously been told had already been completed—another lie) and prioritized my second order. I was promised a dispatch email within two working days. Well, here we are again, days later, and I’m still waiting. I’ve emailed, yet again, and been met with radio silence. This entire experience has been beyond frustrating. Dusk’s customer service is abysmal, their communication non-existent, and their reliability a joke. It’s astounding that they continue to operate this way. The glowing reviews on their site? Take them with a giant grain of salt. Do yourself a favor and avoid Dusk at all costs—this company is a nightmare to deal with. Consider this a warning.