The real shame about Dusk is their bedding is lovely, and reasonably priced. It’s a shame because you will be driven into a seething rage by their total lack of any customer care and will vow never to use them again. They simply don’t have any customer care. They don’t answer phones, emails, letters. They don’t refund for months, and they don’t acknowledge they have received your refund or intend to refund. You will go round and round in circles - you send an email only for it to ping back ‘This service isn’t monitored’. And that’s the ‘contact us’ option on the website, which in itself is hidden away. You have to search for any means of checking any of your order. I am still waiting for any news of an item returned by courier 3 weeks ago. Do not use this company. Go to John Lewis or M&S. Go anywhere but here, because you will get weeks and weeks of frustration unless the order is perfect first time around.