NEVER make the mistake of buying from this horrendous company. It has the most appalling customer service. I purchased the Ascot Bedframe (without the ottoman) and the bed BROKE while my husband was asleep on it. This has resulted in a back injury. I have been trying to get a refund for the last 4 weeks. The company does not have a proper number to call. Their team takes several days to respond to emails. After a lot of back and forth they have the audacity to tell me that I have to return the bed in its original packaging (which obviously I have not kept because I did not expect the quality to be so bad that the bed would break!!) and they are going to deduct £40 from the refund and they don’t reimburse any delivery charges!! How can a company be SO DISGUSTING! My partner has literally had an injury because of their AWFUL PRODUCT and they are making life even more difficult with their nonsense. I’ve discussed this issue with a few friends and they have all had bad experiences with Dusk. NEVER EVER BUY FROM DUSK!