I ordered an Ottoman Storage Bed (Order No. S22498149) from Dusk. It was supposed to arrive mid-April, but it turned up early in March, which caught us off guard. We didn’t unpack it until April when we has planned to dismantle our old bed. A few days into assembling it, I spotted silvery flecks at the joints — and when I scraped at one, an insect came out. Horrified, we stopped everything and left the bed unused while we went away. When we came back, it was clear: the whole thing was infested. White and silver specs, bugs crawling out of joints — everywhere. 🚫 We never used the bed. 🚫 We never put a mattress on it. ✅ We moved it outside the house immediately. ✅ I sent Dusk all the photos and videos to show what was going on. I asked for: • A full refund • Urgent collection • An explanation of how this got through quality checks • Pest inspection and treatment of my home — at their expense Their reply? Slow. They started quoting their returns policy saying they don’t accept disassembled furniture (this thing was crawling with bugs!) and wanted packaging details that no longer existed — because we had assembled the bed in good faith. They then offered to collect it, but refused to pay for pest control. Instead, they mentioned a vague “goodwill gesture” — no apology, no answers, and no real support. They even asked if I wanted a replacement… after their product brought insects into my home! Absolutely not. So now I’m left: • Without a bed • Possibly facing a home infestation • Needing to pay £800–£1,000+ for pest inspection and treatment — all because of their product This is a serious issue. It's not just a faulty item, it's a health and safety risk — and Dusk is trying to wash their hands of it. I’m sharing this so others are aware. If you buy big furniture online, make sure you know how the company deals with problems. Because Dusk? They’ve left me to deal with the mess alone.