Have deal with the company for a number of years and have been more than happy with the overall service and delivery. This year I ordered two 2015 christmas stars which I received 7 days later. The stars were gifts for two friends. I received only one blue swarovski bag and one envelope for both authenticity cards. I phoned to request another bag and envelope for authenticity card. To my surprise I was told it was too expensive for the company to send these items which I should have requested with my original order. I did question the cost of post for such small items and was told it was too expensive as they had to pay VAT?? This has not been the case in past years bags were supplied for each item. Beware if you need a gift bag for each item you order please request this when placing your order. Very disappointing